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Terms of Service
Servana LLC · Effective October 16, 2026 · Last updated October 16, 2026
These Terms of Service (“Terms”) are an agreement between you and Servana LLC (“Servana,” “we,” “us”), a Georgia limited liability company. By accessing or using Servana's websites, applications, and platforms (the “Services”), you agree to these Terms.
1. The Services
Servana operates marketplace platforms that connect people requesting services (“Customers”) with independent local service providers (“Providers”). Depending on the product, the platform may structure a request, match it with nearby Providers, facilitate booking and dispatch, send job notifications by text message and other channels, and process payment. Servana is a technology platform, not a service company: the services themselves are performed by Providers, and Servana does not guarantee a Provider's availability for any particular request.
2. Independent providers
Providers are independent contractors and independent businesses. They are not employees, agents, or partners of Servana. Servana may verify provider identity and eligibility as part of enrollment, but each Provider is solely responsible for the work they perform, their licensing and insurance, and their compliance with applicable law.
3. Accounts
You must provide accurate information when creating an account, keep your credentials secure, and be at least 18 years old to book or provide services. You are responsible for activity under your account. By providing a mobile number and opting in, you agree to receive account, verification, and job-related text messages as described in our Privacy Policy; message frequency varies, message and data rates may apply, and you may reply STOP to opt out.
4. Acceptable use
- Use the Services only for lawful requests and lawful work.
- Do not misrepresent your identity, your location, or the service requested or offered.
- Do not use the Services to harass, defraud, or endanger any person.
- Do not attempt to bypass the platform's booking or payment systems for jobs arranged through it.
- Do not interfere with the operation or security of the Services.
We may suspend or terminate accounts that violate these Terms.
5. Payments and dispatch fees
Customers pay for booked services through the platform's payment processor. Payment for a job is held and released to the Provider when the work is confirmed complete, less a platform dispatch fee disclosed before or at booking. Providers agree that the dispatch fee is Servana's compensation for matching, dispatch, and payment services. Refunds and disputed charges are handled under the policy presented at booking and applicable law.
6. Disclaimers
The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose. Servana does not warrant the quality, safety, or legality of services performed by independent Providers.
7. Limitation of liability
To the maximum extent permitted by law, Servana LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits or data, arising from your use of the Services or from services performed by Providers. Servana's total liability for any claim arising out of the Services will not exceed the greater of (a) the dispatch fees you paid to Servana in the twelve months before the claim, or (b) one hundred dollars ($100).
8. Indemnification
You agree to indemnify and hold harmless Servana LLC and its members, officers, and employees from claims, damages, and expenses arising from your use of the Services, your violation of these Terms, or — if you are a Provider — the work you perform.
9. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted here with a revised “Last updated” date. Continued use of the Services after changes take effect constitutes acceptance.
10. Governing law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Georgia, and you consent to their jurisdiction.
11. Contact
Servana LLC, 409 N Green Cir, McDonough, GA 30252 · [email protected]